Privacy Policy

‍Effective Date: October 11, 2023
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‍Prior to using this site and it’s features, Callpliance, LLC (collectively “we”, “us”, “our”, or “the Company “) requires you to review this Privacy Policy (“Agreement”) and you acknowledge that you read, understand and agree to be bound to all the terms and conditions of this policy in addition to our Terms of Use.
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IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE EXIT THIS PAGE AND DO NOT ACCESS OR USE THIS WEBSITE OR SERVICES.
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These Services are intended for United States Residents only.

Your privacy is important to us. This Privacy Policy discloses the privacy practices of Callpliance, LLC and its affiliates, and subsidiaries, (collectively “we”, “us”, “our”, or “Company”) and governs the use of this website (“Service”).

Callpliance offers SaaS products for the telecommunication space. This Service is used for businesses or call centers with any call traffic to provide a seamless consumer experience while making sure call operations are up to standards.

Types of Information Collected:
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‍This site will only collect the following Personally Identifiable Information directly from you if you choose to contact us through this website, that information may include:

Identifiers: First name, last name, telephone/mobile number, email address, physical or postal address, unique personal identifier, online identifier, IP address, or other unique identifiable Information such as a signature, or other similar identifiers.

Internet or Other Electronic Network Activity Information: Includes device identifier and internet protocol (IP) address

Aggregate Information:

‍This Service will anonymize or aggregate Personal Information wherein there is no capability of it being associated with you. This is considered “Aggregate Information”. We will not attempt to reidentify individuals from Aggregate Information. We may use and disclose Aggregate Information for any purpose without restriction.

Services Technology- Tracking & Cookies Information:

We do not use technology that recognizes a “do-not-track” signals from your web browser because we do not track users other than for aggregate statistical purposes.

‍How We Use the Personal Information Collected: We use your information only for general business purposes.

To provide customer support: To manage any support requests made by You to Us. This includes monitoring the usage of Our Service. This is required to offer Services and for Our everyday business operations. You cannot limit sharing unless you cease using these Services.

All categories of Personal Information.

Compliance & legal requirements: As required by law, in response to legal process including law enforcement requests. With any person or entity that may acquire all or any part of our business or assets, in connection with any change in control of us. To prevent fraud and to protect the safety, property, or legal rights of users of the Services or our third party service providers. To manage and protect our information technology infrastructure and security. To comply with applicable legal requirements, industry standards, contractual obligations, Our policies, and take actions that We deem necessary to preserve and enforce Our rights and the rights of others.

All categories of Personal Information.

‍We may also use Personal Information as described to you at the point of collection, with your consent, or as otherwise required or permitted by applicable laws.

‍Sharing Information Collected:
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‍When you use these Services we will not share your information except as indicated below:

‍At Your Direction- we may share your Personal Information at your direction, only for purposes of providing this Service.

‍Third Party Service Providers – we may share your Personal Information with authorized third-party service providers who are under contract to perform certain services or technical functions on our behalf to provide these Services. This includes all categories of information as outlined above. These services may include marketing and communications assistance, customer service, processing any requests you may make, performing business and website analysis/audits and maintaining IT and network operations for these Services. This is required to offer Services and for our everyday business operations. You cannot limit sharing unless you do not use these Services.

‍Data Analytic Providers – we may share your aggregated information with data analytic providers. This information is typically used to analyze and improve this Services performance.

‍Legal Requirements- we may disclose your Personal Information to third parties, as required by law, in the good faith belief that such action is necessary: To comply with a legal obligation, legal request or law enforcement request; to protect and defend our rights or property; to prevent or investigate possible wrongdoing in connection with the Service; to protect the personal safety of users of the Service or the public; to protect legal rights of users of the Website, Authorized Service Providers, the companies who contract for these services, affiliates or for acquisition or merger efforts, consolidation or insolvency proceedings.

We may also share Aggregate Information about your activity with the Website and Services combined with other users of these Services with third parties to analyze user activities for us and our authorized third-party service providers.

‍Storage, Security & Data Retention:

‍Personal Information will be retained within our CRM and AWS services for the period necessary to fulfill the purposes outlined in this Privacy Policy, or as necessary to comply with legal obligations and our backup, archival, and audit procedures.

We require that all authorized third-party service providers are under contract to handle user information under secure and confidential means including the return or destruction of any user information provided once services are completed or terminated.

No method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

‍Children's Privacy:

‍Our Service does not address anyone under the age of 13 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with PII, please contact us at: accounts@callpliance.com . If we become aware that we have collected PII from children we will take steps to immediately remove that information from our servers.

‍Changes To This Privacy Policy:

‍We reserve the right to make changes to this Privacy Policy and the posted Terms of Service. Any changes made will be effective from the date of such posting without further notice to you. As such, the Privacy Policy and Terms of Service posted at the time you use our Services will govern our relationship for that visit. Your continued use of these Services will constitute acknowledgement and acceptance of any revised terms within this Policy.

‍Contact Us

‍If you have any questions about this Privacy Policy, please contact us by Email at: accounts@callpliance.com.